Your ticket
You can print your ticket(s) immediately upon confirmation of your payment card authorisation by clicking the Download link in the confirmation email. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s).
Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.
When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.
Postponements, cancellations & refunds
Tickets purchased online, via mystery4.com are non refundable.
In the case of cancellation, it is the organizer who is responsible for issues relating to refunds of tickets. Mystery4 can redeem tickets for canceled events on behalf of the organizer. In the event that a Promoter authorises ticket refunds for a canceled event, they will be issued only to the original payment card used for the purchase.
Tickets sold via the organizer’s own agents or organizer himself, which he accepted payment in cash or through its own POS system cannot be refunded to the buyer via Mystery4.
In the case of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to request a refund for the value of the purchased ticket(s) for a postponed event latest 3 weeks after the new date is announced. Purchaser send refund request by contacting Mystery4 customer service prior to the replacement date for the postponed show. In the case that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original payment card used for the purchase.
Covid 19 Situation
In the case of a postponement of an event due to local covid 19 rules and restrictions, your ticket will be valid for the new date and is non-refundable.
Ticket limits
Ticket purchases are limited to a total of 10 tickets per transaction. If you need to purchase more than 10 tickets for an event, you will have to purchase in a separate transaction. This policy is meant to restrict unfair purchasing practices.
Refusal of admission or ejection for objectionable behaviour
The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.
Payment card problems
Mystery4’s ticketing system involves an immediate exchange of information between us and your bank via Stripe. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Mystery4, so please contact your bank for a resolution.